"Your IT department from home!"

Agent Trip's Services

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"Rates and Prices"

Diagnostic Fee:
$90* - non-refundable and is added to all computer repairs and upgrades before we are able to perform requested service(s)

Bundle Repair Fees (set at discount bundle price): (fees apply to drop off service only - expect 2 - 3 day turn around time)
(Note: 2 - 3 day turn around time does not apply to computer repairs with special ordered parts.)
$249 P1 = Diagnostic and Virus Removal Service - Includes the Diagnostic Fee above and we remove the infections.
$329 P2 = Diagnostic, Virus Removal and PC Tune Up Service - Includes P1 with a one-time PC Tune Up Service
$445 P3 = Diagnostic, Virus Removal and Backup Service - Includes P1 with a one-time Backup Service
$459 P4 = Diagnostic, Virus Removal, one-time PC Tune Up, and one-time Backup Service, (a combination of P2 + P3)

Shop Fees: (diagnostic fee has to be paid for in advanced before repairs begin)
Windows Operating System Repair, Installation, Upgrade, Restore or System Reset / Recovery: $120
Hardware Install: Small - $50/hr (such as a hard drive, up to 4 ram chips - less than or around 4 to 6 screws)
Data Backup Recovery - $190 per hard drive (backup device sold separately, hard drive must function)
1/2 Hourly Rate - $50 (miscellaneous shop fee)
1 Hour Rate - $95 (miscellaneous shop fee)
Software Install (per title) - $30 (if a software suite has 4 titles, it would cost $25 x 4)
Password Reset (must be a local Windows Account user) - $20 plus Diag. fee (The Diag. Fee is waved if we are servicing your computer with a package from above
Restore Media Creation - $40 (includes media, for example: flash drive)
* Note: All labor Fees are non-refundable - this applies to all service(s) performed.

Service Call Fees:
Home or Business: $290 for first 2 hours / $95 per hour, per tech, per computer. (If two techs appear on site prices double)
Travel Fee: $81* up to 10 miles / + $15 for every 1 mile extra out of range of first 10 miles. You are responsible to pay all tolls parking fees that apply.
Tech Valet: see travel fee above (This includes picking up the computer to work at the shop or /and delivering it back to you).
Cancellation Fee $200 (Only charged if the job is canceled during time of appointment)
Cancellation Fee on Emergency Calls: $600
Emergency Call: Same day service - $700 will be added to fees listed above, $1500 if Emergency Call is before noon and between the hours of 11 pm to 12 noon.

*Customer is responsible to pay any meter parking, parking garage, tolls and valley parking fees, they will appear on the billing statement at time of service, this also includes parking tickets that apply if there is no such place to park. If there is no such place to park the standard cancellation fee will apply.